Privacy Policy

1. Introduction

Upsell Business Agency ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, such as:

• Name and contact information (email address, phone number)
• Company name and business information
• Project requirements and specifications
• Payment and billing information
• Communications and correspondence

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and version
• Pages visited and time spent on pages
• Referring website addresses
• Operating system

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings.

3. How We Use Your Information

We use the collected information for:

• Providing and improving our services
• Communicating with you about projects and updates
• Processing payments and managing accounts
• Sending marketing communications (with your consent)
• Analyzing website usage and improving user experience
• Complying with legal obligations
• Protecting against fraudulent or illegal activity

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information. We may share your information with:

• Service providers who assist in our operations
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement when required by law
• Third parties with your explicit consent

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request limited processing of your data
• Portability: Receive your data in a structured format
• Objection: Object to processing of your data
• Withdraw consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@upsellbusinessagency.com

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project-related data is typically retained for 7 years for tax and legal purposes.

8. International Data Transfers

As we operate in the Netherlands, your data is primarily processed within the European Economic Area (EEA). Any transfers outside the EEA will be done in compliance with GDPR requirements.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

12. Supervisory Authority

You have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data properly.